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The Uber Insurance Engineering team extended Kafka’s role in our existing event-driven architecture by using non-blocking request reprocessing and dead letter queues (DLQ) to achieve decoupled, observable error-handling without disrupting real-time traffic.
Uber's Software Engineer Apprentice Program gives developers with non-traditional paths to programming an opportunity to work on industry-level software while receiving extended training and mentorship.
In this article, Uber Engineering introduces our Customer Obsession Ticket Assistant (COTA), a new tool that puts machine learning and natural language processing models in the service of customer care to help agents deliver improved support experiences.