Tag: NLP
Improving the User Experience with Uber’s Customer Obsession Ticket Routing Workflow and Orchestration Engine
Uber adopted workflow orchestration and Cadence, our open source orchestration engine, to better handle customer support ticket routing at scale.
First Uber Science Symposium: Discussing the Next Generation of RL, NLP, ConvAI, and DL
The Uber Science Symposium featured talks from members of the broader scientific community about the the latest innovations in RL, NLP, and other fields.
Announcing the 2019 Uber AI Residency
The Uber AI Residency is a 12-month training program for academics and professionals interested in becoming an AI researcher with Uber AI Labs or Uber ATG.
Improving Driver Communication through One-Click Chat, Uber’s Smart Reply System
One-click chat, the Uber driver app's smart reply system, leverages machine learning to make in-app messaging between driver-partners and riders more seamless.
Scaling Uber’s Customer Support Ticket Assistant (COTA) System with Deep Learning
Uber built the next generation of COTA by leveraging deep learning models, thereby scaling the system to provide more accurate customer support ticket predictions.
Introducing the Uber AI Residency
Interested in accelerating your career by tackling some of Uber’s most challenging AI problems? Apply for the Uber AI Residency, a research fellowship dedicated to fostering the next generation of AI talent.
COTA: Improving Uber Customer Care with NLP & Machine Learning
In this article, Uber Engineering introduces our Customer Obsession Ticket Assistant (COTA), a new tool that puts machine learning and natural language processing models in the service of customer care to help agents deliver improved support experiences.
Engineering More Reliable Transportation with Machine Learning and AI at Uber
In this article, we highlight how Uber leverages machine learning and artificial intelligence to tackle engineering challenges at scale.
