Tag: NLP

Improving Driver Communication through One-Click Chat, Uber’s Smart Reply System

One-click chat, the Uber driver app's smart reply system, leverages machine learning to make in-app messaging between driver-partners and riders more seamless.

Scaling Uber’s Customer Support Ticket Assistant (COTA) System with Deep Learning

Uber built the next generation of COTA by leveraging deep learning models, thereby scaling the system to provide more accurate customer support ticket predictions.

Introducing the Uber AI Residency

Interested in accelerating your career by tackling some of Uber’s most challenging AI problems? Apply for the Uber AI Residency, a research fellowship dedicated to fostering the next generation of AI talent.

COTA: Improving Uber Customer Care with NLP & Machine Learning

In this article, Uber Engineering introduces our Customer Obsession Ticket Assistant (COTA), a new tool that puts machine learning and natural language processing models in the service of customer care to help agents deliver improved support experiences.

Engineering More Reliable Transportation with Machine Learning and AI at Uber

In this article, we highlight how Uber leverages machine learning and artificial intelligence to tackle engineering challenges at scale.

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