Uber built the next generation of COTA by leveraging deep learning models, thereby scaling the system to provide more accurate customer support ticket predictions.
In this article, Uber Engineering introduces our Customer Obsession Ticket Assistant (COTA), a new tool that puts machine learning and natural language processing models in the service of customer care to help agents deliver improved support experiences.
To ring in the New Year, the Uber Engineering Blog shares some of our editor's picks for 2017.
In this article, we highlight how Uber leverages machine learning and artificial intelligence to tackle engineering challenges at scale.
Uber Engineering introduces Horovod, an open source framework that makes it faster and easier to train deep learning models with TensorFlow.
Uber Engineering built AthenaX, our open source streaming analytics platform, to bring large-scale event stream processing to everyone.