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In this article, Uber Engineering introduces our Customer Obsession Ticket Assistant (COTA), a new tool that puts machine learning and natural language processing models in the service of customer care to help agents deliver improved support experiences.
A daylong event at Uber’s Palo Alto office, sponsored by our LadyEng group, showcased the technical work across Uber Engineering as well as the people who are leading and building these projects. Here are some of the resulting presentations.