Skip to footer

Tag: Feature Engineering

Migrating Functionality Between Large-scale Production Systems Seamlessly

With zero downtime, Uber's Payments Engineering team embarked on a migration that would allow authorization hold logic to be written once and used across existing and future payments products.

Mitigating Risk in a Three-Sided Marketplace: A Conversation with Trupti Natu and Neel Mouleeswaran...

We sat down with a risk strategy manager and a risk engineer to discuss how they build solutions to minimize risk in the Uber Eats three-sided marketplace.

COTA: Improving Uber Customer Care with NLP & Machine Learning

In this article, Uber Engineering introduces our Customer Obsession Ticket Assistant (COTA), a new tool that puts machine learning and natural language processing models in the service of customer care to help agents deliver improved support experiences.

Architecting Uber Support with Customer Obsession Engineering

Uber’s Customer Obsession team builds tools that make the customer support experience quicker and more seamless for users across our services.

Popular Articles