Developers Open Source Careers Twitter Facebook
Categories

Feature Engineering

Latest Articles
3 JAN

COTA: Improving Uber Customer Care with NLP & Machine Learning

In this article, Uber Engineering introduces our Customer Obsession Ticket Assistant (COTA), a new tool that puts machine learning and natural language processing models in the service of customer care to help agents deliver improved support experiences.

20 NOV

Architecting Uber Support with Customer Obsession Engineering

Uber’s Customer Obsession team builds tools that make the customer support experience quicker and more seamless for users across our services.

    Page 1 of 1