Tag: Feature Engineering
Mitigating Risk in a Three-Sided Marketplace: A Conversation with Trupti Natu and Neel Mouleeswaran...
We sat down with a risk strategy manager and a risk engineer to discuss how they build solutions to minimize risk in the Uber Eats three-sided marketplace.
In this article, Uber Engineering introduces our Customer Obsession Ticket Assistant (COTA), a new tool that puts machine learning and natural language processing models in the service of customer care to help agents deliver improved support experiences.
Uber’s Customer Obsession team builds tools that make the customer support experience quicker and more seamless for users across our services.