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Uber kiosks in the mall

Out of the Arcade: Designing the Uber Kiosk

The design of Uber's driver support kiosk drew inspiration from arcade games of the past along with new thinking on how to engage with customers in public spaces.

COTA: Improving Uber Customer Care with NLP & Machine Learning

In this article, Uber Engineering introduces our Customer Obsession Ticket Assistant (COTA), a new tool that puts machine learning and natural language processing models in the service of customer care to help agents deliver improved support experiences.

Architecting Uber Support with Customer Obsession Engineering

Uber’s Customer Obsession team builds tools that make the customer support experience quicker and more seamless for users across our services.