Tag: Customer Obsession
Uber built the next generation of COTA by leveraging deep learning models, thereby scaling the system to provide more accurate customer support ticket predictions.
In this interview, Uber Vice President of Engineering for Ridesharing and Eats Jörg Heilig talks about taking a leadership role in a large engineering organization with a broad portfolio and the priorities being set for 2018.
uRate empowers both Uber employees and customers to provide quick and efficient feedback on tools and products, enabling engineers to build more responsive services.
Uber Labs leverages mediation modeling to better understand the relationship between product updates and their outcomes, leading to improved customer experiences on our platform.
Uber's Customer Obsession Engineering team developed new check-in queuing and appointment systems to improve the customer experience for driver-partners at our Greenlight Hubs.
In this article, Uber Engineering introduces our Customer Obsession Ticket Assistant (COTA), a new tool that puts machine learning and natural language processing models in the service of customer care to help agents deliver improved support experiences.