Tag: Customer Obsession Ticket Assistant
Introducing Ludwig, a Code-Free Deep Learning Toolbox
Uber AI developed Ludwig, a code-free deep learning toolbox, to make deep learning more accessible to non-experts and enable faster model iteration cycles.
Scaling Uber’s Customer Support Ticket Assistant (COTA) System with Deep Learning
Uber built the next generation of COTA by leveraging deep learning models, thereby scaling the system to provide more accurate customer support ticket predictions.
COTA: Improving Uber Customer Care with NLP & Machine Learning
In this article, Uber Engineering introduces our Customer Obsession Ticket Assistant (COTA), a new tool that puts machine learning and natural language processing models in the service of customer care to help agents deliver improved support experiences.
