Skip to footer

Tag: Customer Obsession Ticket Assistant

Introducing Ludwig, a Code-Free Deep Learning Toolbox

Uber AI developed Ludwig, a code-free deep learning toolbox, to make deep learning more accessible to non-experts and enable faster model iteration cycles.

Scaling Uber’s Customer Support Ticket Assistant (COTA) System with Deep Learning

Uber built the next generation of COTA by leveraging deep learning models, thereby scaling the system to provide more accurate customer support ticket predictions.

COTA: Improving Uber Customer Care with NLP & Machine Learning

In this article, Uber Engineering introduces our Customer Obsession Ticket Assistant (COTA), a new tool that puts machine learning and natural language processing models in the service of customer care to help agents deliver improved support experiences.

Popular Articles