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Tag: Customer Obsession Platform

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Using GraphQL to Improve Data Hydration in our Customer Care Platform and Beyond

Uber Engineering details how GraphQL integrated into our Customer Care platform, making for more targeted queries and reducing server load.

Improving the User Experience with Uber’s Customer Obsession Ticket Routing Workflow and Orchestration Engine

Uber adopted workflow orchestration and Cadence, our open source orchestration engine, to better handle customer support ticket routing at scale.

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