Tag: Customer Obsession Engineering
Uber Engineering details how GraphQL integrated into our Customer Care platform, making for more targeted queries and reducing server load.
Jennifer Anderson, a veteran of Silicon Valley technology companies, leads Uber's Product Platform organization, which hosts our core services. In this interview, she describes her organization and the lessons she has learned.
Uber Labs leverages mediation modeling to better understand the relationship between product updates and their outcomes, leading to improved customer experiences on our platform.
Uber's Customer Obsession Engineering team developed new check-in queuing and appointment systems to improve the customer experience for driver-partners at our Greenlight Hubs.
Uber’s Customer Obsession team builds tools that make the customer support experience quicker and more seamless for users across our services.