Tag: Customer Obsession Engineering

Mediation Modeling at Uber: Understanding Why Product Changes Work (and Don’t Work)

Uber Labs leverages mediation modeling to better understand the relationship between product updates and their outcomes, leading to improved customer experiences on our platform.

Building Check-In Queuing & Appointment Scheduling for In-Person Support at Uber

Uber's Customer Obsession Engineering team developed new check-in queuing and appointment systems to improve the customer experience for driver-partners at our Greenlight Hubs.
Uber kiosks in the mall

Out of the Arcade: Designing the Uber Kiosk

The design of Uber's driver support kiosk drew inspiration from arcade games of the past along with new thinking on how to engage with customers in public spaces.

Architecting Uber Support with Customer Obsession Engineering

Uber’s Customer Obsession team builds tools that make the customer support experience quicker and more seamless for users across our services.

Popular Articles