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Tag: Customer Obsession Engineering

Flamingoes drinking water

Using GraphQL to Improve Data Hydration in our Customer Care Platform and Beyond

Uber Engineering details how GraphQL integrated into our Customer Care platform, making for more targeted queries and reducing server load.
Bridge at night with cars

Setting the Pace: A Q&A with Jennifer Anderson, Senior Director of Engineering at Uber

Jennifer Anderson, a veteran of Silicon Valley technology companies, leads Uber's Product Platform organization, which hosts our core services. In this interview, she describes her organization and the lessons she has learned.

Mediation Modeling at Uber: Understanding Why Product Changes Work (and Don’t Work)

Uber Labs leverages mediation modeling to better understand the relationship between product updates and their outcomes, leading to improved customer experiences on our platform.

Building Check-In Queuing & Appointment Scheduling for In-Person Support at Uber

Uber's Customer Obsession Engineering team developed new check-in queuing and appointment systems to improve the customer experience for driver-partners at our Greenlight Hubs.
Uber kiosks in the mall

Out of the Arcade: Designing the Uber Kiosk

The design of Uber's driver support kiosk drew inspiration from arcade games of the past along with new thinking on how to engage with customers in public spaces.

Architecting Uber Support with Customer Obsession Engineering

Uber’s Customer Obsession team builds tools that make the customer support experience quicker and more seamless for users across our services.

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