Tag: COTA

Year in Review: 2018 Highlights from the Uber Engineering Blog

Our editors spotlight some of the year's most popular articles, from an overview of our Big Data platform to a first-person account of an engineer's immigrant journey.

COTA: Improving Uber Customer Care with NLP & Machine Learning

In this article, Uber Engineering introduces our Customer Obsession Ticket Assistant (COTA), a new tool that puts machine learning and natural language processing models in the service of customer care to help agents deliver improved support experiences.

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