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Data

Pinot Real-Time Ingestion with Cloud Segment Storage

Introduction Apache Pinot is an open source data analytics engine (OLAP), which allows users to query data ingested from as recently as a few seconds...

Containerizing Apache Hadoop Infrastructure at Uber

Introduction As Uber’s business grew, we scaled our Apache Hadoop (referred to as ‘Hadoop’ in this article) deployment to 21000+ hosts in 5 years, to...

‘Orders Near You’ and User-Facing Analytics on Real-Time Geospatial Data

Introduction By its nature, Uber’s business is highly real-time and contingent upon geospatial data. PBs of data are continuously being collected from our drivers, riders,...

Analyzing Customer Issues to Improve User Experience

Introduction The primary goal for customer support is to ensure users’ issues are addressed and resolved in a timely and effective manner. The kind of...

Customer Support Automation Platform at Uber

High Level Overview of the Problem Introduction If you’ve used any online/digital service, chances are that you are familiar with what a typical customer service experience...

Freight Pricing with a Controlled Markov Decision Process

Intro Uber Freight was launched in 2017 to revolutionize the business of matching shippers and carriers in the huge and inefficient freight trucking industry (around...

Revolutionizing Money Movements at Scale with Strong Data Consistency

Uber as a platform invites its users to leverage it, earn from it, and be delighted by it. Serving more than 18 million requests...

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