Piero Molino
Piero Molino is a Senior Research Scientist at Uber AI. He works on natural language understanding and conversational AI. He is a co-founder of Uber AI.
Engineering Blog Articles
Introducing Ludwig, a Code-Free Deep Learning Toolbox
Uber AI developed Ludwig, a code-free deep learning toolbox, to make deep learning more accessible to non-experts and enable faster model iteration cycles.
An Intriguing Failing of Convolutional Neural Networks and the CoordConv Solution
As powerful and widespread as convolutional neural networks are in deep learning, AI Labs’ latest research reveals both an underappreciated failing and a simple fix.
COTA: Improving Uber Customer Care with NLP & Machine Learning
In this article, Uber Engineering introduces our Customer Obsession Ticket Assistant (COTA), a new tool that puts machine learning and natural language processing models in the service of customer care to help agents deliver improved support experiences.
Research Papers
Manifold: A Model-Agnostic Framework for Interpretation and Diagnosis of Machine Learning Models
J. Zhang, Y. Wang, P. Molino, L. Li, D. Ebert
Interpretation and diagnosis of machine learning models have gained renewed interest in recent years with breakthroughs in new approaches. We present Manifold, a framework that utilizes visual analysis techniques to support interpretation, debugging, and comparison of machine learning models in a more transparent and interactive manner. [...] [PDF]
IEEE Visualization (IEEE VIS), 2018
Interpretation and diagnosis of machine learning models have gained renewed interest in recent years with breakthroughs in new approaches. We present Manifold, a framework that utilizes visual analysis techniques to support interpretation, debugging, and comparison of machine learning models in a more transparent and interactive manner. [...] [PDF]
IEEE Visualization (IEEE VIS), 2018
COTA: Improving the Speed and Accuracy of Customer Support through Ranking and Deep Networks
P. Molino, H. Zheng, Y.-C. Wang
For a company looking to provide delightful user experiences, it is of paramount importance to take care of any customer issues. This paper proposes COTA, a system to improve speed and reliability of customer support for end users through automated ticket classification and answers selection for support representatives. [...] [PDF]
ACM SIGKDD International Conference on Knowledge Discovery and Data Science (KDD), 2018
For a company looking to provide delightful user experiences, it is of paramount importance to take care of any customer issues. This paper proposes COTA, a system to improve speed and reliability of customer support for end users through automated ticket classification and answers selection for support representatives. [...] [PDF]
ACM SIGKDD International Conference on Knowledge Discovery and Data Science (KDD), 2018
An Intriguing Failing of Convolutional Neural Networks and the CoordConv Solution
R. Liu, J. Lehman, P. Molino, F.i Such, E. Frank, A. Sergeev, J. Yosinski
Few ideas have enjoyed as large an impact on deep learning as convolution. For any problem involving pixels or spatial representations, common intuition holds that convolutional neural networks may be appropriate. In this paper we show a striking counterexample to this intuition via the seemingly trivial coordinate transform problem, which simply requires learning a mapping between coordinates in (x,y) Cartesian space and one-hot pixel space. [...] [PDF]
Advances in Neural Information Processing Systems (NeurIPS), 2018
Few ideas have enjoyed as large an impact on deep learning as convolution. For any problem involving pixels or spatial representations, common intuition holds that convolutional neural networks may be appropriate. In this paper we show a striking counterexample to this intuition via the seemingly trivial coordinate transform problem, which simply requires learning a mapping between coordinates in (x,y) Cartesian space and one-hot pixel space. [...] [PDF]
Advances in Neural Information Processing Systems (NeurIPS), 2018
Incorporating the Structure of the Belief State in End-to-End Task-Oriented Dialogue Systems
L. Shu, P. Molino, M. Namazifar, B. Liu, H. Xu, H. Zheng, and G. Tur
End-to-end trainable networks try to overcome error propagation, lack of generalization and overall brittleness of traditional modularized task-oriented dialogue system architectures. Most proposed models expand on the sequence-to-sequence architecture. Some of them don’t track belief state, which makes it difficult to interact with ever-changing knowledge bases, while the ones that explicitly track the belief state do it with classifiers. The use of classifiers suffers from the out-of-vocabulary words problem, making these models hard to use in real-world applications with ever-changing knowledge bases. We propose Structured Belief Copy Network (SBCN), a novel end-to-end trainable architecture that allows for interaction with external symbolic knowledge bases and solves the out-of-vocabulary problem at the same time. [...] [PDF]
Conversational Intelligence Challenge at Conference on Neural Information Processing Systems (ConvAI @ NeurIPS), 2018
End-to-end trainable networks try to overcome error propagation, lack of generalization and overall brittleness of traditional modularized task-oriented dialogue system architectures. Most proposed models expand on the sequence-to-sequence architecture. Some of them don’t track belief state, which makes it difficult to interact with ever-changing knowledge bases, while the ones that explicitly track the belief state do it with classifiers. The use of classifiers suffers from the out-of-vocabulary words problem, making these models hard to use in real-world applications with ever-changing knowledge bases. We propose Structured Belief Copy Network (SBCN), a novel end-to-end trainable architecture that allows for interaction with external symbolic knowledge bases and solves the out-of-vocabulary problem at the same time. [...] [PDF]
Conversational Intelligence Challenge at Conference on Neural Information Processing Systems (ConvAI @ NeurIPS), 2018
Characterizing how Visual Question Answering models scale with the world
E. Bingham, P. Molino, P. Szerlip, F. Obermeyer, N. Goodman
Detecting differences in generalization ability between models for visual question answering tasks has proven to be surprisingly difficult. We propose a new statistic, asymptotic sample complexity, for model comparison, and construct a synthetic data distribution to compare a strong baseline CNN-LSTM model to a structured neural network with powerful inductive biases. [...] [PDF]
ViGIL @ NeurIPS(NeurIPS), 2017
Detecting differences in generalization ability between models for visual question answering tasks has proven to be surprisingly difficult. We propose a new statistic, asymptotic sample complexity, for model comparison, and construct a synthetic data distribution to compare a strong baseline CNN-LSTM model to a structured neural network with powerful inductive biases. [...] [PDF]
ViGIL @ NeurIPS(NeurIPS), 2017
