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Piero Molino

Piero Molino is a senior research scientist with Uber AI Labs.

An Intriguing Failing of Convolutional Neural Networks and the CoordConv Solution

As powerful and widespread as convolutional neural networks are in deep learning, AI Labs’ latest research reveals both an underappreciated failing and a simple fix.

COTA: Improving Uber Customer Care with NLP & Machine Learning

In this article, Uber Engineering introduces our Customer Obsession Ticket Assistant (COTA), a new tool that puts machine learning and natural language processing models in the service of customer care to help agents deliver improved support experiences.