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Pallavi Nagesharao

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Pallavi is currently a Staff Engineer in the Customer Obsession team at Uber. Her focus includes data intelligence, automation, and agent experience. She has been the VP of an open source project, Apache Falcon. She has worked on a variety of technologies, from distributed computing, big data platform and applications, to ML platform and applications.

Engineering Blog Articles

Analyzing Customer Issues to Improve User Experience

Introduction

The primary goal for customer support is to ensure users’ issues are addressed and resolved in a timely and effective manner. The kind of issues users face and what they say in their support interactions provides a lot of

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