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Nimesh Agarwal

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Nimesh is currently a Senior Engineer in the Customer Obsession team at Uber, focusing on building an Insights platform for the real-time analytics needs of the Customer Obsession team. He has completed his masters degree in Computer Science from IIT Delhi and is passionate about learning and building scalable antifragile distributed systems.

Engineering Blog Articles

Analyzing Customer Issues to Improve User Experience

Introduction

The primary goal for customer support is to ensure users’ issues are addressed and resolved in a timely and effective manner. The kind of issues users face and what they say in their support interactions provides a lot of

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