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Neeraj Dhake

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Neeraj Dhake is a Software Engineer II on the Customer Obsession team at Uber and has worked on building efficient automation experiences and improving the quality of support for Uber Eats.

Engineering Blog Articles

Enabling Offline Inferences at Uber Scale

Introduction

At Uber we use data from user support interactions to identify gaps in our products and create better, more delightful experiences for our users. Support interactions with customers include information about broken product experiences, any technical or operational issues