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Home Authors Posts by Naveen Somasundaram

Naveen Somasundaram

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Naveen Somasundaram is a senior machine learning engineer on Uber's Michelangelo team.

Engineering Blog Articles

Scaling Uber’s Customer Support Ticket Assistant (COTA) System with Deep Learning

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Earlier this year, we introduced Uber’s Customer Obsession Ticket Assistant (COTA) system, a tool that leverages machine learning and natural language processing (NLP) techniques to recommend support ticket responses (Contact Type and Reply) to customer support agents, with Contact

Streamific, the Ingestion Service for Hadoop Big Data at Uber Engineering

While Uber moves people and packages around the world, data moves Uber. Systems like Hadoop and Spark power data decisions both large and small in the company. The Uber data engineering team builds big data solutions on top of these

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