Naveen Somasundaram
Engineering Blog Articles
Scaling Uber’s Customer Support Ticket Assistant (COTA) System with Deep Learning
Uber built the next generation of COTA by leveraging deep learning models, thereby scaling the system to provide more accurate customer support ticket predictions.
Streamific, the Ingestion Service for Hadoop Big Data at Uber Engineering
Here we look at Hadoop data ingestion, and how Uber Engineering streams diverse data into a cohesive layer for querying in near real-time using our in-house developed Streamific.