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Ken Buckner

Ken Buckner
1 BLOG ARTICLES 0 RESEARCH PAPERS
Ken Buckner is a senior software engineer on Uber's Customer Obsession Engineering team.

Engineering Blog Articles

Improving the User Experience with Uber’s Customer Obsession Ticket Routing Workflow and Orchestration Engine

Uber adopted workflow orchestration and Cadence, our open source orchestration engine, to better handle customer support ticket routing at scale.

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