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Ken Buckner

Ken Buckner
1 BLOG ARTICLES 0 RESEARCH PAPERS
Ken Buckner is a senior software engineer on Uber's Customer Obsession Engineering team.

Engineering Blog Articles

Improving the User Experience with Uber’s Customer Obsession Ticket Routing Workflow and Orchestration Engine

Every day, Uber users around the world initiate customer support tickets through our Customer Obsession Platform. To ensure a seamless user experience, each of those tickets must be matched with an agent who speaks the user’s language and who

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