Jeremy Hermann

Jeremy Hermann
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Jeremy Hermann is an engineering manager on Uber's Michelangelo team.

Scaling Machine Learning at Uber with Michelangelo

Uber built Michelangelo, our machine learning platform, in 2015. Three years later, we reflect our journey to scaling ML at Uber and lessons learned along the way.

Scaling Uber’s Customer Support Ticket Assistant (COTA) System with Deep Learning

Uber built the next generation of COTA by leveraging deep learning models, thereby scaling the system to provide more accurate customer support ticket predictions.

Meet Michelangelo: Uber’s Machine Learning Platform

Uber Engineering introduces Michelangelo, our machine learning-as-a-service system that enables teams to easily build, deploy, and operate ML solutions at scale.

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