Jeremy Hermann

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Jeremy Hermann is an engineering manager on Uber's Michelangelo team.

Scaling Uber’s Customer Support Ticket Assistant (COTA) System with Deep Learning

Uber built the next generation of COTA by leveraging deep learning models, thereby scaling the system to provide more accurate customer support ticket predictions.

Meet Michelangelo: Uber’s Machine Learning Platform

Uber Engineering introduces Michelangelo, our machine learning-as-a-service system that enables teams to easily build, deploy, and operate ML solutions at scale.

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