Skip to footer
Home Authors Posts by Jeremy Hermann

Jeremy Hermann

3 BLOG ARTICLES 0 RESEARCH PAPERS
Jeremy Hermann is an engineering manager on Uber's Michelangelo team.

Engineering Blog Articles

Scaling Machine Learning at Uber with Michelangelo

0

In September 2017, we published an article introducing Michelangelo, Uber’s Machine Learning Platform, to the broader technical community. At that point, we had over a year of production experience under our belts with the first version of the platform

Scaling Uber’s Customer Support Ticket Assistant (COTA) System with Deep Learning

0

Earlier this year, we introduced Uber’s Customer Obsession Ticket Assistant (COTA) system, a tool that leverages machine learning and natural language processing (NLP) techniques to recommend support ticket responses (Contact Type and Reply) to customer support agents, with Contact

Meet Michelangelo: Uber’s Machine Learning Platform

0

Uber Engineering is committed to developing technologies that create seamless, impactful experiences for our customers. We are increasingly investing in artificial intelligence (AI) and machine learning (ML) to fulfill this vision. At Uber, our contribution to this space is Michelangelo,

Popular Articles