In September 2017, we published an article introducing Michelangelo, Uber’s Machine Learning Platform, to the broader technical community. At that point, we had over a year of production experience under our belts with the first version of the platform…
Jeremy Hermann
Jeremy Hermann is an engineering manager on Uber's Michelangelo team.
Engineering Blog Articles
Scaling Uber’s Customer Support Ticket Assistant (COTA) System with Deep Learning
Earlier this year, we introduced Uber’s Customer Obsession Ticket Assistant (COTA) system, a tool that leverages machine learning and natural language processing (NLP) techniques to recommend support ticket responses (Contact Type and Reply) to customer support agents, with Contact …
Meet Michelangelo: Uber’s Machine Learning Platform
Uber Engineering is committed to developing technologies that create seamless, impactful experiences for our customers. We are increasingly investing in artificial intelligence (AI) and machine learning (ML) to fulfill this vision. At Uber, our contribution to this space is Michelangelo, …