Skip to footer

Guoqin Zheng

Guoqin Zheng
1 BLOG ARTICLES 0 RESEARCH PAPERS
Guoqin Zheng is a senior machine learning engineer on Uber's Michelangelo team.

Engineering Blog Articles

Scaling Uber’s Customer Support Ticket Assistant (COTA) System with Deep Learning

Uber built the next generation of COTA by leveraging deep learning models, thereby scaling the system to provide more accurate customer support ticket predictions.

Popular Articles