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Home Authors Posts by Franziska Bell

Franziska Bell

Fran Bell is a Data Science Director at Uber, leading platform data science teams including Applied Machine Learning, Forecasting, and Natural Language Understanding.

Engineering Blog Articles

Improving Driver Communication through One-Click Chat, Uber’s Smart Reply System


Imagine standing curbside, waiting for your Uber ride to arrive. On your app, you see that the car is barely moving. You send them a message to find out what’s going on.

Unbeknownst to you, your driver-partner is stuck in

Forecasting at Uber: An Introduction


This article is the first in a series dedicated to explaining how Uber leverages forecasting to build better products and services. In recent years, machine learning, deep learning, and probabilistic programming have shown great promise in generating accurate forecasts. In

Identifying Outages with Argos, Uber Engineering’s Real-Time Monitoring and Root-Cause Exploration Tool


Imagine being on-call and woken up at 4 am. Half asleep, you grab your phone and quickly silence the annoying ringtone. This alert had better be an emergency, you say to yourself. If not, alarm fatigue will set in and