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Eduardo Gomez Ruiz

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Research Papers

Building Together: When Research Went Viral at Uber

B. Hubert-Wallander, E. G. Ruiz, M. Jain, L. G. Barrio, S. S. Mitra, M. Stevens
In late 2017, Uber was nearly a year into a complete redesign of its driver-facing mobile app. This case study describes the research program we executed to support the app's global beta launch, which aimed to "Build Together" with drivers across different geographies. [...]
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Conference on Human Factors in Computing Systems (CHI), 2019

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