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Chia Yen Hung

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Chia Yen Hung is a Senior Fullstack Software Engineer with the Customer Obsession team at Uber, based in Sunnyvale. After work, he enjoys swimming and playing basketball.

Engineering Blog Articles

Customer Support Automation Platform at Uber

High Level Overview of the Problem

Introduction

If you’ve used any online/digital service, chances are that you are familiar with what a typical customer service experience entails: you send a message (usually email aliased) to the company’s support staff, fill

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