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Anuraag Ashok Kumar

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Anuraag is currently a Senior Software Engineer on the Customer Obsession team at Uber. He’s the lead for the Content Platform team powering all the content needs for the customer support flows. He enjoys collaborating with different sets of people and solving business problems.

Engineering Blog Articles

Unifying Support Content to Enable More Empathetic and Personalized Customer Support Experiences

Introduction 

Content quality is critical to the support experienced by Uber’s customers. Consider an Eater who reached out for help to cancel a very delayed order. The same resolution, such as refunding the charge, can be delivered alongside a robotic-sounding

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